Write or book
Tell us the question, the department, and a time that works. A coordinator confirms by email.
Open Hours
- Monday8:00 am - 7:00 pm
- Tuesday8:00 am - 7:00 pm
- Wednesday8:00 am - 7:00 pm
- Thursday8:00 am - 7:00 pm
- Friday8:00 am - 7:00 pm
- Saturday8:00 am - 7:00 pm
- Sunday9:00 am - 1:00 pm
About us
We Are Your Trusted Friend
HealthDirect Labs began as a small testing desk and grew into a clinic because people kept asking the same question after every result: what should I do now? The answer needed a clinician, not another printout.
Today the laboratory, the consultation rooms, and the coordinators share one record. You can come for a panel, a worrying symptom, a second opinion, or a yearly visit. The tone stays the same. We explain, we write it down, and we tell you when to return.
- One story, told once. History gathered at the first visit follows you to the laboratory and to any colleague we introduce.
- Results with a narrator. Numbers are released with a note about what changed and what can wait.
- Room for a second look. If a plan feels wrong, ask. Disagreement is part of careful medicine, not a disruption.
How the visit works
See How We Serve Our Patients
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From the first email to the follow-up note, the path is meant to feel obvious.
Prepare once
You receive fasting advice, a medicine note, and a list of records worth sending ahead.
Leave with a plan
The visit ends with next steps, warning signs, and the date of any repeat test.
The HealthDirect care path
There is no video reel here, only the path patients actually walk.
The first minutes belong to your account of the problem, in your words.
Tests are picked because they can change a decision, not because they are available.
You leave with a written note and an email thread you can reply to.
Questions
Get Answers Of Your Every Single Question
Can I book if I am not sure which doctor I need?
Yes. Choose family medicine or internal medicine, or write through the contact form. A coordinator will suggest a clinician and you can accept or ask for someone else.
Do I need to fast before every blood test?
No. Only some lipid and glucose arrangements still ask for fasting. Your confirmation email says whether water-only fasting applies, and for how many hours.
Will someone explain the result, or only send the table?
Routine panels include a short written note. If the result changes your plan, the clinician offers a review visit or a longer email, whichever fits the finding.
Can I ask for a second opinion inside the clinic?
Yes. Tell the desk you want another colleague to read the same story. We treat that as good practice, not as a complaint.
What if my question is an emergency?
This website and the email desk are not an emergency service. If you have severe chest pain, trouble breathing, sudden weakness, heavy bleeding, or feel acutely unsafe, contact local emergency services immediately.
How do pricing plans work?
Each plan lists the conversation and the panels included. Extra tests, if you and the clinician choose them, are quoted before they are collected.
25+Years of combined clinical leadership
9Clinicians you can book directly
40kResults reviewed with a written note
6Care pathways from prevention to recovery
Get Care When the Question Cannot Wait
Same-week review is held for worsening symptoms and unexpected results. Write to hello@healthdirectlabs.com or book a time.
Book a visit